Privacy policy

Last updated: March 2025

At Custom Swag, your privacy is important to us. We are committed to handling your personal information with clarity, responsibility, and care. This Privacy Policy explains how we collect, use, share, and protect the information you provide when visiting our website or purchasing our products.

This policy applies to all visitors, customers, and users of www.customswag.shop.

1. Information We Collect

We collect information to fulfill orders, personalize your experience, and improve our services.

Information You Provide

When placing an order, creating an account, subscribing to emails, or contacting us, you may share:

  •  Name
  • Email address
  • Shipping and billing address
  • Payment information (processed securely via third-party processors)
  • Uploaded logos, artwork, or design files
  • Order history
  • Support messages or inquiries

Information Collected Automatically

When you browse the site, we may automatically collect:

  • IP address
  • Device and browser type
  • Pages viewed
  • Time spent on site
  • Click behavior
  • Cookies and tracking identifiers

This helps us operate and improve the website.

Payment Information

All payments are processed securely through Shopify Payments, PayPal, or other third-party providers. We do not store your full credit card details.

2. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders
  • Provide order updates and support
  • Improve website performance
  • Personalize your shopping experience
  • Prevent fraudulent activity
  • Send marketing updates (only if you opt in)
  • Analyze trends and enhance our services

We do not sell your personal information.

3. Sharing Your Information

We may share your information with trusted partners who help operate our business, including:

  • Shopify (website platform)
  • Payment processors
  • Printing and fulfillment partners
  • Shipping carriers
  • Email marketing services
  • Analytics and reporting tools
  • Customer support systems

These providers access your data only when necessary and are required to protect it.

4. Cookies & Tracking Technologies

We use cookies to keep your cart active, remember your preferences, and understand how visitors use our site. Cookies may include:

  • Essential cookies
  • Performance cookies
  • Analytics cookies
  • Marketing and retargeting cookies

You may disable cookies in your browser, but some functions may not work correctly.

5. Data Security

We use industry-standard protections, including encryption, secure hosting, and restricted access. While no system is perfectly secure, we work continuously to protect your information.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold
  • Update or correct your information
  • Request deletion of your data
  • Opt out of marketing emails
  • Close your account

To make a request, email us at hello@customswag.shop.

7. Data Retention

We retain your information only as long as necessary to:

  • Fulfill orders
  • Maintain your account
  • Comply with legal obligations
  • Resolve disputes
  • Improve our services

You may request account deletion at any time.

8. Children’s Privacy

Custom Swag is intended for adults, professionals, and business owners. We do not knowingly collect, solicit, or store personal information from children under 16.

All kids’ and baby products sold on our site are designed to be purchased by adults only.

If we learn that we have collected information from a child under 16 without verified parental consent, we will delete that information immediately.

If you believe we may have information from or about a child under 16, contact us at:
hello@customswag.shop

9. International Data Transfers

Your information may be transferred to and processed in countries outside your own. These locations may have different data-protection laws. By using our website, you consent to these international transfers.

10. Third-Party Links

Our website may contain links to third-party websites. These websites operate independently and have their own privacy policies. We encourage you to review their policies before interacting with them.

11. Policy Changes

We may update this Privacy Policy as our business evolves. Any changes will be posted on this page with an updated “Last Updated” date. Continued use of the site means you accept these changes.

12. Contact Us

For questions, comments, or privacy requests, contact us at:

Email: hello@customswag.shop
Hours: Monday–Friday, 9 AM – 5 PM PST